Shipping policy
Last updated: 15 September 2026
At WakeBand, we aim to make your order experience as straightforward as possible. Please read the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after your order has been placed. Once your order has been processed and dispatched, you will receive a confirmation email containing tracking information where available.
Please note that orders may occasionally take longer to process during busy periods, promotional events or holidays.
Shipping Times
Estimated delivery times are:
United Kingdom: 5–10 business days
International: 10–20 business days
These are estimated delivery times and are not guaranteed. Delivery times can vary depending on your location, the shipping method selected, customs processing and circumstances outside of our control.
Tracking Your Order
Once your order has been dispatched, you will receive an email with your tracking information where available.
Tracking information may take several days to update after your order has been shipped. This is normal and does not necessarily mean there is an issue with your order.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at wakebandsupport@gmail.com and include your order number.
We will do our best to help locate your order and provide you with an update.
Customs & Import Charges
For international orders, your package may be subject to customs duties, taxes or other fees depending on the destination country.
Any applicable customs duties, import taxes or additional charges are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Address
Please make sure your shipping address is correct before completing your purchase.
If you provide an incorrect or incomplete address, contact us as soon as possible. We cannot guarantee that an address can be changed once your order has entered processing or been shipped.
WakeBand is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us at wakebandsupport@gmail.com. as soon as possible with your order number and, where applicable, photographs of the damaged packaging or product.
We will review the situation and work with you to find an appropriate resolution.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us:
Email: wakebandsupport@gmail.com.