Refund policy

Last updated: 19 September 2026

At WakeBand™, we want you to be happy with your purchase. If you change your mind or experience a problem with your order, we're here to help.

30-Day Returns

We offer a 30-day return period for eligible items.

If you change your mind about your purchase, please contact us within 30 days of receiving your order to request a return.

For a change-of-mind return under our 30-day policy, the item must be:

  • Unused and unworn
  • In its original condition
  • In its original packaging where reasonably possible
  • Returned with all included accessories

Customers are responsible for the cost of returning an item when returning it because they have changed their mind, unless the item is faulty, damaged, incorrect or not as described.

Your Statutory Rights

Nothing in this policy affects your legal rights as a consumer.

For online purchases, UK consumers generally have a statutory right to cancel within 14 days of receiving their goods, without giving a reason. After notifying us, you generally have a further 14 days to return the goods.

This statutory right applies regardless of whether an item was purchased at a sale or promotional price.

Faulty, Damaged or Incorrect Items

If your WakeBand™ arrives faulty, damaged or different from what you ordered, please contact us as soon as possible at:

wakebandsupport@gmail.com

Please include:

  • Your order number
  • A description of the problem
  • Photos or video showing the issue where appropriate

If the item is faulty, damaged, incorrect or not as described, we will work with you to provide an appropriate remedy in accordance with your legal rights.

Refunds

Once your return has been received and inspected, we will confirm whether your refund has been approved.

Where a refund is due, it will normally be issued to the original payment method.

For statutory cancellations, refunds will generally be made within 14 days in accordance with applicable UK consumer law.

For eligible statutory cancellations, we will also refund the cost of standard delivery. If you selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery option.

Bundle & Multi-Pack Returns

If you purchase a bundle or multi-pack and wish to return it because you have changed your mind, the bundle should be returned together unless otherwise agreed.

Your statutory rights remain unaffected.

Non-Returnable Situations

We may be unable to accept a voluntary 30-day change-of-mind return where an item has been used, damaged or returned in a condition that goes beyond what would reasonably be necessary to inspect the product.

This does not affect your statutory rights where an item is faulty, not as described or otherwise does not meet the requirements of UK consumer law.

How to Start a Return

To request a return, contact us at:

wakebandsupport@gmail.com

Please include your order number and the reason for your return.

We will provide you with the relevant return instructions.

Do not send your order to the address of the original supplier or manufacturer. Wait until we have provided you with the correct return instructions.

Contact

If you have any questions about returns or refunds, contact us:

Email: wakebandsupport@gmail.com
Business: WakeBand™